Responsible Gaming

We prioritise safe play and clear tools for everyone accessing our services. As part of Gambloria Responsible Gambling, we provide straightforward controls, guidance and support options so you can manage your activity. Our aim is to make it easy to set limits, take time-outs and find help if gambling stops being fun. Use the account tools, contact support or access external services at any time. We take a practical approach: simple controls, clear rules and prompt links to support for anyone needing assistance or wanting to change how they play.

Player Protection Principles

Our Commitment

We focus on protecting wellbeing and promoting responsible use. Safety measures are embedded in account settings and support channels. Information is provided in plain language and users can act on tools without delay.

Tools to Manage Gambling Activity

Deposit, Loss and Time Limits

Set daily, weekly and monthly deposit limits in your account. Loss limits and session time limits are available where applicable. Limits use NZ$ and can be adjusted; changes may include a short waiting period to prevent impulsive increases.

Self-Exclusion and Time-Outs

Taking a Break

Self-exclusion allows you to block access for a chosen period. Short-term time-outs are available for immediate pauses. Contact support to activate or extend these options if you need assistance.

Recognising Signs of Problematic Behaviour

Warning Signs to Watch For

Difficulty stopping, chasing losses, spending more than planned, neglecting obligations or secrecy about activity are key signs. If these occur, reduce activity, set stricter limits or use self-exclusion.

Guidance for Staying in Control

Practical Steps

Use deposit limits, set session timers, avoid gambling when distressed and stick to a pre-set budget in NZ$. Keep account login secure and avoid borrowing to fund play. Review activity regularly and adjust limits as needed.

Access to Professional Help and Support Organisations

Where to Get Help

If gambling causes harm, contact local support. In New Zealand seek Gambling Helpline NZ or Health NZ resources. International services and counselling are available through recognised organisations. Our support team can provide contacts and guidance on next steps.

Contacting Us for Assistance

Support Options

Live chat and email support are available for help with limits, self-exclusion or referrals to external services. If you need immediate help, use the self-exclusion tool or contact a local helpline right away.